Shipping & Returns
SHIPPINGStandard Shipping within the Continental US is FREE when you SPEND $75.00 or more!
When will my order ship?
When an item is in stock, it will ship within 48 hours, Monday-Friday.
Custom or Out of Stock Orders ship times will vary. We’ll contact you as soon as we hear from our Manufacturers and let you know how soon your fabulous new merchandise will be shipped!
If you have any questions, please contact us and we will work with you to get your order shipped or drop shipped to your satisfaction. email@example.com
How do you ship orders?We will ship “Best Way”, meaning your order may arrive via USPS, FedEx, UPS or White Glove Delivery, depending on your order.
Standard shipping is 3-5 business days
Expedited Shipping may be available at an additional cost, so you might want to contact customer service at firstname.lastname@example.org for a quote...just sayin!
White Glove Oversized shipments may arrive via white Glove. If your order is oversized (XL Rugs, Furniture, Oversized Art, etc.) we will contact you with delivery information before we confirm your order.
RETURN AND EXCHANGE POLICYDecided your new pillow isn’t quite right...no problem! Email us at email@example.com for instructions, then send it back to us a we’ll send out your new, even better pillow ASAP!
ReturnsIt’s just not right? That happens, and we understand. Email customer service at firstname.lastname@example.org within 10 days, and we’ll let you know what you need to do! Once we receive the unused item back, we’ll issue you a refund, the same way you paid us!
Returning a White Glove Delivery Item? White Glove shipping is EXPENSIVE! We’re happy to pick up the cost to ship it to you, but if you decide to return it, you’ll have to pick up the return freight!
510 Phoenix Street
South Haven, Michigan 49090
DamagesS*#t Happens, and things can get damaged along the way. We hope this doesn’t happen to you, but if it does, here’s what we need for you to do: Check your order right away for any damage. Please let us know within 3 business days if there is a problem. Save any damaged packaging, and get a picture or 2 of the damaged items - that will help us work things out with the freight company who might have dropped your package or stuck a forklift through it in the warehouse. We really appreciate your help!
Our Bottom Line….We want you back often and we hope you’ll tell all of your friends what a great place www.bayberrycottage.com is to shop! If you are fair, kind and reasonable with us, you will totally get the same treatment back...pinky promise!